General terms and conditions

Legal and contractual

Hotel accommodation contract

Scope
These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: Accommodation Contract, Guest Accommodation Contract, Hotel Contract, Hotel Room Contract.

The subletting or reletting of the rooms provided as well as their use for purposes other than accommodation require the prior consent of the hotel in text form, whereby § 540 paragraph 1 sentence 2 BGB is waived insofar as the customer is not a consumer within the meaning of § 13 BGB.

The customer's general terms and conditions shall only apply if this has been expressly agreed in text form in advance.

Conclusion of contract, contracting parties, limitation period

Contractual partners are the hotel and the customer. The contract is concluded by the hotel's acceptance of the customer's application. The hotel is free to confirm the room booking in text form.
All claims against the hotel are generally subject to a limitation period of one year from the start of the statutory limitation period. This does not apply to claims for damages and other claims, provided that the latter are based on an intentional or grossly negligent breach of duty by the hotel.

Services, prices, payment, set-off

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
The customer is obligated to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by the customer. This also applies to services ordered by the customer directly or via the hotel, which are provided by third parties and paid for by the hotel.

The agreed prices include the taxes and local charges applicable at the time of the conclusion of the contract. Not included are local taxes, which are owed by the guest according to the respective local law, such as visitor's tax. In the event of a change in the statutory value added tax or the introduction, amendment or abolition of local levies on the subject of performance after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between the conclusion and fulfillment of the contract exceeds four months.

The hotel may make its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel's service or the customer's length of stay conditional upon a reasonable increase in the price for the rooms and/or for the hotel's other services.

Invoices of the hotel are due for payment immediately upon receipt without deduction. If payment on account has been agreed, payment must be made without deduction within ten days of receipt of the invoice, unless otherwise agreed.
The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in text form in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions shall remain unaffected. In the event of default of payment by the customer, the statutory provisions shall apply.
In justified cases, for example payment arrears on the part of the customer or extension of the scope of the contract, the hotel is entitled, even after conclusion of the contract until the start of the stay, to demand an advance payment or security deposit within the meaning of the above section 3.6 or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.

Furthermore, the hotel is entitled to demand from the customer a reasonable advance payment or security deposit within the meaning of clause 3.6 above for existing and future claims arising from the contract at the beginning and during the stay, insofar as such a payment has not already been made in accordance with clause 3.6 and/or clause 3.7 above.

The customer may only offset or set off an undisputed or legally binding claim against a claim of the hotel. The customer agrees that the invoice can be sent to him electronically.

Withdrawal of the customer (cancellation) / non-utilization of the hotel's services (no show)

Withdrawal by the customer from the contract concluded with the hotel is only possible if a right of withdrawal was expressly agreed in the contract, a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract.
If a date for withdrawal from the contract free of charge has been agreed between the hotel and the customer, the customer may withdraw from the contract until then without triggering payment or damage claims by the hotel.

If a right of withdrawal has not been agreed or has already expired, if there is also no statutory right of withdrawal or termination and if the hotel does not agree to a cancellation of the contract, the hotel shall retain the claim to the agreed remuneration despite the non-utilization of the service. The hotel shall credit the income from renting the rooms to other parties as well as the saved expenses. If the rooms are not rented to other parties, the hotel may make a lump-sum deduction for saved expenses. In this case, the customer is obligated to pay 90% of the contractually agreed price for overnight stays with or without breakfast as well as for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim did not arise or did not arise in the amount demanded.

Withdrawal of the hotel
If it was agreed that the customer can withdraw from the contract free of charge within a certain period, the hotel is entitled for its part to withdraw from the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive his right to withdraw upon inquiry by the hotel with a reasonable deadline. This applies accordingly in the case of granting an option, if other inquiries exist and the customer is not prepared to make a firm booking upon inquiry by the hotel with a reasonable deadline.

If an advance payment or security deposit agreed or demanded pursuant to Section 3.6 and/or Section 3.7 is not made even after expiration of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for factually justified reasons, in particular if
force majeure or other circumstances beyond the hotel's control make it impossible to fulfill the contract;
rooms or spaces are culpably booked with misleading or false information or concealment of material facts; material facts may be the identity of the customer, the ability to pay or the purpose of the stay;
the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the security or the reputation of the hotel in public, without this being attributable to the control or
the purpose or reason for the stay is unlawful;
there is a violation of the aforementioned section 1.2.
The justified withdrawal of the hotel does not justify any claim of the customer for damages.

Room provision, handover and return

The customer does not acquire any right to the provision of certain rooms, unless this has been expressly agreed in text form.
Booked rooms are available to the customer from 3:00 pm on the agreed arrival day. The customer has no right to earlier provision.
On the agreed departure day, the rooms must be vacated and made available to the hotel by 12:00 noon at the latest. After this time, the hotel may charge 50% of the full accommodation price (price according to the price list) due to the late vacating of the room for its use in excess of the contract until 6:00 p.m., and 90% from 6:00 p.m. onwards. Contractual claims of the customer are not justified by this. The customer is free to prove that the hotel has no or a significantly lower claim to a usage fee.

Liability of the hotel
The hotel is liable for damages resulting from injury to life, body or health for which it is responsible. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. Typical contractual obligations are those obligations that make the proper performance of the contract possible in the first place and on the fulfillment of which the customer relies and may rely. A breach of duty by the hotel is equivalent to a breach of duty by a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise provided for in this clause 7. In the event of disruptions or deficiencies in the hotel's services, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and to keep any possible damage to a minimum.

The hotel is liable to the customer for brought-in items in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring in money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the hotel.

Insofar as a parking space is made available to the customer in the hotel garage or in the hotel parking lot, even for a fee, this shall not constitute a safekeeping contract. In the event of loss of or damage to motor vehicles parked or maneuvered on the hotel's property and their contents, the hotel shall be liable only in accordance with the above Section 7.1, sentences 1 to 4.

Wake-up orders are carried out by the hotel with the utmost care. Messages for the customers will be handled with care. Upon prior agreement with the customer, the hotel may accept, store and - upon request - forward mail and merchandise shipments for a fee. The hotel shall only be liable in this respect in accordance with the above section 7.1, sentences 1 to 4.

Final provisions

Amendments and supplements to the contract, the application acceptance or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements are invalid.
The place of performance and payment as well as the exclusive place of jurisdiction - also for disputes relating to checks and bills of exchange - in commercial transactions shall be 74821 Mosbach, Germany. If the customer meets the requirements of § 38 paragraph 2 of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction in Germany, the place of jurisdiction shall be 74821 Mosbach, Germany.
German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

In accordance with the legal obligation, the Hotel points out that the European Union has established an online platform for the out-of-court settlement of consumer disputes ("ODR platform"): http://ec.europa.eu/consumers/odr/
However, the Hotel does not participate in dispute resolution proceedings before consumer arbitration boards.

Event contract

Scope

These Terms and Conditions shall apply to contracts for the rental of conference, banquet and event rooms of the Hotel for the purpose of holding events such as banquets, seminars, conferences, exhibitions and presentations, etc., as well as to all other services and supplies provided by the Hotel to the Customer in this context.

The subletting or reletting of the rooms, areas or showcases provided as well as the invitation to job interviews, sales or similar events require the prior consent of the hotel in text form, whereby Section 540 (1) sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer.
General terms and conditions of the customer shall only apply if this has been expressly agreed in advance.

Conclusion of contract, contracting parties, liability, limitation period

Contractual partners are the hotel and the customer. The contract is concluded by the hotel's acceptance of the customer's application. The hotel is free to confirm the booking of the event in text form.

The hotel is liable for damages resulting from injury to life, body or health for which it is responsible. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. A breach of duty by the hotel is equivalent to a breach of duty by a legal representative or vicarious agent. Further claims for damages, unless otherwise provided for in Section 9, are excluded. In the event of disruptions or deficiencies in the hotel's services, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and to keep any possible damage to a minimum. In all other respects, the customer is obligated to notify the hotel in a timely manner of the possibility of an extraordinarily high loss.
All claims against the hotel are generally subject to a limitation period of one year from the statutory commencement of the limitation period. This does not apply to claims for damages and other claims, provided that the latter are based on an intentional or grossly negligent breach of duty by the hotel.

Services, prices, payment, set-off

The hotel is obliged to provide the services ordered by the customer and promised by the hotel.
The customer is obligated to pay the agreed or applicable prices of the hotel for these and other services used. This also applies to services ordered by the customer directly or through the hotel, which are provided by third parties and paid for by the hotel. In particular, this also applies to claims of copyright exploitation companies.

The agreed prices include the taxes applicable at the time of the conclusion of the contract. In the event of changes to the statutory value added tax or the introduction, amendment or abolition of local levies on the subject of performance after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this shall only apply if the period between the conclusion and fulfillment of the contract exceeds four months.
Invoices of the hotel without a due date are payable without deduction within ten days of receipt of the invoice. The hotel may demand immediate payment of due receivables from the customer at any time. In the event of default of payment by the customer, the statutory provisions shall apply. The hotel reserves the right to prove higher damages.

The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in text form in the contract. In the event of default of payment by the customer, the statutory provisions shall apply.

In justified cases, for example payment arrears on the part of the customer or expansion of the scope of the contract, the hotel is entitled, even after conclusion of the contract until the start of the event, to demand an advance payment or security deposit within the meaning of Item 3.5 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.
The customer may only offset or set off an undisputed or legally binding claim against a claim of the hotel.

Withdrawal of the customer (cancellation, cancellation)

The customer may only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, if another statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract. The agreement of a right of withdrawal as well as the possible consent to a cancellation of the contract shall be made in text form in each case.
If the hotel and the customer have agreed on a date for the cost-free withdrawal from the contract, the customer may withdraw from the contract until then without triggering payment or damage claims by the hotel. The customer's right of withdrawal expires if he does not exercise his right of withdrawal towards the hotel by the agreed date.

If a right of withdrawal has not been agreed or has already expired, if there is also no statutory right of withdrawal or termination and if the hotel does not agree to a cancellation of the contract, the hotel shall retain the claim to the agreed remuneration despite the non-utilization of the service. The hotel shall credit the income from renting the rooms to other parties as well as the saved expenses. The respective expenses saved may be calculated as a lump sum in accordance with Sections 4.4, 4.5 and 4.6. The customer is free to prove that the claim did not arise or did not arise in the amount claimed. The hotel is free to prove that a higher claim has arisen.

In case of cancellation of booked services will be charged:

- up to 42 days before the start of the event, the customer incurs no costs

- 41 to 21 days before the start of the event 45 % of the booked services

- 20 to 0 days before the start of the event 60 % of the booked services

Hotel withdrawal

If it has been agreed that the customer may withdraw from the contract free of charge within a certain period of time, the hotel is entitled for its part to withdraw from the contract during this period if there are inquiries from other customers about the contractually booked event rooms and the customer does not waive his right to withdraw upon inquiry by the hotel with a reasonable deadline.

If an advance payment or security deposit agreed or demanded pursuant to Section 3.5 and/or Section 3.6 is not made even after expiration of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract.

Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for factually justified reasons, in particular if
force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
events or rooms are culpably booked with misleading or false information or concealment of material facts; material facts may be the identity of the customer, the ability to pay or the purpose of the stay;
the hotel has reasonable grounds to believe that the event may jeopardize the smooth operation of the business, the security or the reputation of the hotel in the public, without this being attributable to the control or The purpose or reason for the event is unlawful; there is a violation of Section 1.2.
The justified withdrawal of the hotel does not justify any claim of the customer for damages.

Changes in the number of participants and the event time

The hotel must be notified of an increase in the number of participants by more than 5% no later than five working days before the start of the event; this requires the hotel's consent, which should be given in text form. The billing shall be based on the actual number of participants, but at least 95% of the agreed higher number of participants. If the actual number of participants is lower, the customer has the right to reduce the agreed price by the additional expenses saved due to the lower number of participants, which must be proven by the customer.

A reduction in the number of participants by more than 5% should be communicated to the hotel in good time, at the latest five working days before the start of the event. Invoicing shall be based on the actual number of participants, but at least 95% of the ultimately agreed number of participants. Item 6.1 sentence 3 shall apply accordingly.

If the number of participants is reduced by more than 10%, the hotel is entitled to exchange the confirmed rooms, taking into account any deviating room rent, unless this is unreasonable for the customer.

If the agreed start or end times of the event are postponed and the hotel agrees to these deviations, the hotel may charge appropriately for the additional service provided, unless the hotel is at fault.

Bringing food and drinks

The customer may not bring food and beverages to events in principle. Exceptions require an agreement with the hotel. In these cases, a contribution to cover overhead costs will be charged.

Technical facilities and connections

Insofar as the hotel procures technical and other equipment from third parties for the customer at the customer's instigation, it acts in the name of, on the authority of and for the account of the customer. The customer is liable for the careful handling and proper return. He shall indemnify the hotel against all claims of third parties arising from the provision of these facilities.

The use of the customer's own electrical equipment using the hotel's power supply system requires the customer's consent. Any malfunctions or damage to the hotel's technical equipment resulting from the use of such equipment shall be borne by the customer, unless the hotel is responsible for such malfunctions or damage. The hotel may record and charge the electricity costs incurred by the use as a lump sum.

With the hotel's consent, the customer is entitled to use his own telephone, fax and data transmission equipment. The hotel may charge a connection fee for this.
If suitable facilities of the hotel remain unused due to the connection of the customer's own facilities, an outage fee may be charged.

Faults in technical or other facilities provided by the hotel will be rectified immediately if possible. Payments may not be withheld or reduced insofar as the hotel is not responsible for these disruptions.

Loss of or damage to items brought with you

Exhibits or other items, including personal items, carried along are at the risk of the customer in the event rooms or in the hotel. The hotel assumes no liability for loss, destruction or damage, also not for financial losses, except in the case of gross negligence or intent on the part of the hotel. This does not apply to damages resulting from injury to life, body or health. In addition, all cases in which, due to the circumstances of the individual case, the custody represents a duty typical for the contract, are excluded from this exemption from liability.
Decorative material brought along has to comply with the fire protection requirements. The hotel is entitled to demand official proof of this. If such proof is not provided, the hotel is entitled to remove any material already brought in at the customer's expense. Due to possible damage, the installation and attachment of objects must be coordinated with the hotel in advance.

Any exhibition or other items brought along must be removed immediately after the end of the event. If the customer fails to do so, the hotel may remove and store them at the customer's expense. If the items remain in the event room, the hotel may charge reasonable compensation for use for the duration of the withholding of the room.

Liability of the customer for damages

If the customer is an entrepreneur, he is liable for all damage to the building or inventory caused by event participants or visitors, employees, other third parties from his area or himself.
The hotel may require the customer to provide adequate security, for example in the form of a credit card guarantee.

Final provisions

Amendments and supplements to the contract, the application acceptance or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements by the customer are invalid.
The place of performance and payment as well as the exclusive place of jurisdiction - also for disputes relating to checks and bills of exchange - in commercial transactions shall be 74821 Mosbach, Germany. If a contracting party fulfills the requirements of Section 38 (2) of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be 74821 Mosbach, Germany.

German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

Should individual provisions of these General Terms and Conditions for Events be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

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Customer testimonials

This is how guests experience NaturKultur Hotel Stumpf

Nice reception, nice staff, top wellness area, breakfast is something for everyone. Dinner delicious and nice service. Garden beautifully landscaped we will be happy to come back.  
6/6 at HolidayCheck
A nice, quiet hotel. Price-performance ratio in order. Staff helpful and friendly. Breakfast and other meals optimal. Spa area and massages are recommended. All in all everything is great!
5/5 on Google
Friendly staff, good wellness area and great food, rich breakfast buffet and good room facilities. Ideal to hike and relax for a few days in SILENCE. Our dog was also welcome.
4/5 at Tripadvisor
A pearl in the middle of the deepest Odenwald! Beautiful very modern and clean rooms, small but nice spa area (appropriate for the size of the hotel) very clean and quiet! Great restaurant with very good food and surprisingly varied menu! Breakfast was also excellent, also here a nice selection and very good quality!
5/5 on Facebook
There was nothing to complain about.Breakfast top of everything what there.Dinner delicious and fast service.Wellness area super beautifully made.Very remote therefore rest was super.Rooms new and clean.Parking at the hotel.
5/5 on Tripadvisor
For 34 years now we have been coming here to hike and relax, initially with family as a retreat from the hectic Rhine-Main area and today as a fixed point in our annual planning.Conclusion:We love this "hideaway" in the small Odenwald with its fields, forests and the Neckar.  
6/6 at HolidayCheck
Only to recommend. Ambience invites you to relax, the staff is super helpful and nice. Rooms are above average clean and tidy and the country house breakfast was without equal.Absolutely satisfied.Looking forward to our next visit.
5/5 on Facebook
Beautiful place to relax, hike, wellness. We use this opportunity every now and then for for small escapes from everyday life and feel every time very pampered. Large, well-equipped rooms, beautiful spa area, good restaurant and friendly service. Fits!
4/5 on Google
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We are beautifying our pool complex!

Dear guests,

Our wellness area GARDEN SPA will be closed from April 8 - 12, 2024 and from April 15 - 19, 2024 due to renovation work on the whirlpool and will unfortunately not be available during this time.

From April 20, 2024 you can relax with us again as usual.

Thank you for your understanding!

Do you have any questions?